Shipping and Return Policies

Shipping and Return Policies

Shipping Policy

Domestic Shipping (India)

Processing Time:
Orders are processed within 1-2 business days. During peak seasons or holidays, processing times may be slightly extended.

Shipping Methods and Rates:

  • Standard Shipping: 3-5 business days
  • Expedited Shipping: 2-3 business days
  • Express Shipping: 1-2 business days

Shipping rates are calculated based on the shipping method and destination. Costs will be displayed at checkout.

Order Tracking:
After your order is shipped, you’ll receive an email with a tracking number. Use this number to monitor your shipment through our carrier’s website.

International Shipping

Availability:
We offer international shipping to select countries. If your country is not listed at checkout, please contact us for availability.

Processing Time:
International orders are processed within 1-2 business days, but customs processing may add additional time to delivery.

Shipping Methods and Rates:

  • Standard Shipping: 15-25 business days
  • Expedited Shipping: 13-20 business days
  • Express Shipping: 10-15 business days

Shipping Methods and Rates:
Shipping rates and methods vary by destination. Costs and estimated delivery times will be displayed at checkout.

Customs and Duties:
International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer. We recommend checking with your local customs office for detailed information on potential fees.

Order Tracking:
You will receive a tracking number once your international order has shipped. Use this to track your package through the shipping carrier’s website.

Return Policy

Domestic Returns

Return Eligibility:

  • Returns must be requested within 30 days of the original purchase date.
  • Products must be unused and in their original, unopened packaging.
  • Used or damaged products are not eligible for return or refund.

How to Return an Item:

  1. Request a Return Authorization: Contact our customer service team at info@heroot.com to initiate the return process.
  2. Prepare Your Return: Pack the item securely in its original packaging. Include a copy of your receipt or order confirmation inside the package.
  3. Ship the Item: Send the return to the address provided by our customer service team. Return shipping costs are the responsibility of the customer.

Refunds:

  • Refunds are processed within 7-10 business days of receiving the returned item.
  • The refund will be issued to the original payment method used. Allow additional time for the refund to reflect in your account.

Exchanges:

  • We do not offer direct exchanges. To obtain a different product, please return the original item and place a new order through our website.

International Returns

Return Eligibility:

  • Returns must be requested within 30 days of the original purchase date.
  • Products must be unused and in their original, unopened packaging.
  • Used or damaged products are not eligible for return or refund.

How to Return an Item:

  1. Request a Return Authorization: Contact our customer support at info@heroot.com for a return authorization and return instructions.
  2. Prepare Your Return: Pack the item securely and include a copy of your receipt or order confirmation. Clearly mark the package as a return to avoid additional customs charges.
  3. Ship the Item: Use a reliable shipping carrier to return the package to the address provided by our customer service team. International return shipping costs are the customer’s responsibility.

Refunds:

  • Refunds are processed within 7-10 business days after we receive the returned item.
  • Refunds will be issued to the original payment method used at the time of purchase. Please allow additional time for the refund to appear in your account.

Damaged or Incorrect Items:

  • For domestic and international orders, if you receive a damaged or incorrect item, contact our customer service team immediately. We will arrange for a replacement or refund as appropriate.

Contact Us

For questions or concerns regarding shipping and returns, please contact us:

Thank you for choosing Heroot. We are dedicated to providing you with excellent service and ensuring a smooth shopping experience!